Reservation Deposit
A 25% nonrefundable deposit is required at the time of booking to reserve your requested date and nursing services. Your reservation is not confirmed until the deposit and any required booking documentation have been received.
The deposit is applied toward the total cost of your scheduled services.
Remaining Balance
The remaining 75% balance is due 7 days before the scheduled service date. Reservations made within 7 days of service require payment in full at the time of booking.
Client Cancellations
Cancellations must be received at least 7 calendar days before the scheduled service date.
For cancellations received at least 7 days in advance, any payments made above the 25% nonrefundable deposit will be refunded.
Cancellations made less than 7 days before the scheduled service date are nonrefundable, including the remaining balance.
Surgery Rescheduling
We understand that surgical dates may change. If your surgeon or surgical facility reschedules your procedure, Luxe Recovery RN will make reasonable efforts to transfer your payment to a new service date, subject to RN availability. Rescheduling does not guarantee availability for the new date.
Medical Cancellation
If surgery is canceled by the surgeon or surgical facility for medical reasons, Luxe Recovery RN may allow amounts paid above the nonrefundable deposit to be transferred to a rescheduled date or handled according to the terms of the client service agreement.
Cancellation by Luxe Recovery RN
If Luxe Recovery RN is unable to provide the confirmed service and a suitable replacement RN cannot be provided, the client will receive a full refund of amounts paid for services Luxe Recovery RN cannot provide, including the reservation deposit.
Late Arrival / Early Departure
Reserved nursing time is dedicated specifically to the client. Late arrival, delayed discharge, voluntary early termination of services, or a client’s decision not to use all reserved hours does not automatically qualify for a refund or reduction in the package price.
No-Show / Refusal of Care
Failure to be available for scheduled services, or refusal of services after the RN has arrived, will be treated as a same-day cancellation and is nonrefundable.